Mweb Customer Service

I have been a Mweb customer for a number of years, probably a decade. I have relocated from one house to another house who has exactly the same infrastructure from the previous Tennant who was also a Mweb customer. The only requirement from Mweb is to activate my service at the new premises. Calling mweb multiple times a day to get this done is of no use. Threatening to move to another service provider was met with "You must do what you feel is right" It has now been 9 days without a resolution. The worst service I have ever experienced, I have to by data every day for my mobile phone to enable my kids to do their homework and it's costing me a fortune. I am fed up