MWEB Customer Service,

I am writing to express my extreme dissatisfaction with the service I have received from MWEB. For nearly two weeks, I have been without internet, and the lack of communication and courtesy from your staff has been unacceptable. 1. Lack of Internet Service: Despite numerous attempts to resolve the issue, my internet connection remains down. I have spent hours on hold, only to be transferred between support and billing departments without any resolution. 2. Vumatel Issue: I had to contact Vumatel directly to discover that there is an ongoing issue with the fiber connection. Some units were retrieved, but others remain unconnected. 3. Request for Rebate: Considering the inconvenience and lack of service, I request a rebate for the month of July.