Mweb customer service and technical support non existent

I signed up to change my ISP from VOX to Mweb as I was not receiving any joy from Vox however seems mweb isnt any better, I placed order on 20 March.... i had to follow up and get my line released and then phone mweb and provide it to them. No feedback or follow up its now the 9 April and I still dont have connection. The fourth time I called the agent advised all in order on mweb and frogfoot side, I would be up and running in 24 hrs. I phoned back after 24 hrs (you guessed it, no connection) just to be told by another agent my line has not yet been activated by frogfoot and must wait. Bearing in mind this was said to me would be done on Monday 6 days ago. Fed up!