Mweb Customer Service

Customer service is bad. . .I've been calling for a week trying to settle an outstanding balance of R89.

I spoke to a certain Scott Ross who is rude and condescending. He kept interrupting me when I try to explain my problem. I was on the line with Mweb consultants for 20min and still my problem wasn't solved.

Also, having to cancel my connection simply because of a problem on their side does not make sense. The account kept reflecting ZERO when I tried to settle it. Every time I called I wouldn't get help.

Please make a system that provides a way to have a client settle a bill from your side since doing it ourselves proves problematic.

I wouldn't be surprised if Scott Ross does not get disciplined because of his skin color and condescending to a black client.