cH
carolyn H
1 reviews | Active since Mar 2016
03 Jun 2026, 08:27
Mweb customer service
Been trying for 2 days to ask about increase in fees. Waited 25 minutes on cell then cut off. Tried "bot" chat, also no response. Wasting a lot of time and money.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
03 Jun 2026, 08:56Hi Carolyn,
We understand how frustrating it is to spend both time and money trying to get hold of support, especially when you’re simply trying to get clarity on a fee increase. When you’ve already made the effort to call and try chat without success, it can feel like your time is being wasted and your concern is not being addressed.
We’d really like to assist and help get your query resolved. Please send us a direct message on Hello Peter with a brief description of the assistance you require, along with any details about the fee increase you’re querying, and we’ll take a closer look for you.
Kind regards,
Mweb Team
We understand how frustrating it is to spend both time and money trying to get hold of support, especially when you’re simply trying to get clarity on a fee increase. When you’ve already made the effort to call and try chat without success, it can feel like your time is being wasted and your concern is not being addressed.
We’d really like to assist and help get your query resolved. Please send us a direct message on Hello Peter with a brief description of the assistance you require, along with any details about the fee increase you’re querying, and we’ll take a closer look for you.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 08:56
Official
Hi Carolyn,
We understand how frustrating it is to spend both time and money trying to get hold of support, especially when you’re simply trying to get clarity on a fee increase. When you’ve already made the effort to call and try chat without success, it can feel like your time is being wasted and your concern is not being addressed.
We’d really like to assist and help get your query resolved. Please send us a direct message on Hello Peter with a brief description of the assistance you require, along with any details about the fee increase you’re querying, and we’ll take a closer look for you.
Kind regards,
Mweb Team
We understand how frustrating it is to spend both time and money trying to get hold of support, especially when you’re simply trying to get clarity on a fee increase. When you’ve already made the effort to call and try chat without success, it can feel like your time is being wasted and your concern is not being addressed.
We’d really like to assist and help get your query resolved. Please send us a direct message on Hello Peter with a brief description of the assistance you require, along with any details about the fee increase you’re querying, and we’ll take a closer look for you.
Kind regards,
Mweb Team
cH
carolyn H's updateReviewer Update
03 Jun 2026, 09:23Hello. Account number ***8. Usually pay R695. Now since June get a bill for R849. Thanks
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carolyn H's update03 Jun 2026, 09:23
Reviewer Update
Hello. Account number ***8. Usually pay R695. Now since June get a bill for R849. Thanks
Mweb's replyOfficial
03 Jun 2026, 15:10 Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 15:10
Official
Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
cH
carolyn H's updateReviewer Update
05 Jun 2026, 16:02Hello it is now 5 June and have not heard a word.
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carolyn H's update05 Jun 2026, 16:02
Reviewer Update
Hello it is now 5 June and have not heard a word.
Mweb's replyOfficial
05 Jun 2026, 16:27Hi Carolyn,
We understand how important it is to have clear and consistent information on your account, especially when the billing amount has appeared to change without explanation.
After reviewing your account, we can confirm that your June invoice remains at R695, in line with your usual billing. A copy of the invoice has been sent to you via email for your review and confirmation.
If anything still seems unclear, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how important it is to have clear and consistent information on your account, especially when the billing amount has appeared to change without explanation.
After reviewing your account, we can confirm that your June invoice remains at R695, in line with your usual billing. A copy of the invoice has been sent to you via email for your review and confirmation.
If anything still seems unclear, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 16:27
Official
Hi Carolyn,
We understand how important it is to have clear and consistent information on your account, especially when the billing amount has appeared to change without explanation.
After reviewing your account, we can confirm that your June invoice remains at R695, in line with your usual billing. A copy of the invoice has been sent to you via email for your review and confirmation.
If anything still seems unclear, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how important it is to have clear and consistent information on your account, especially when the billing amount has appeared to change without explanation.
After reviewing your account, we can confirm that your June invoice remains at R695, in line with your usual billing. A copy of the invoice has been sent to you via email for your review and confirmation.
If anything still seems unclear, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team