Mweb Customer Service

I've never had a issue with Mweb but since I moved over from Telkom to MTN its been a billing nightmare. Firstly the automated voice is broken and I can't seem to get through to anyone. I keep confirming my number but its on repeat and no matter how many times you confirm your number and just repeats the same thing again. Secondly I've requested credits to be moved over from Telkom to MTN since December 2022, and every time I call "the issue will be escalated to the supervisor" but I still get billed the full amount every month. I've called in over 5 times since December but no luck. This morning I was debited which is a day early, but I have no internet at home since last night and for some reason I can not login on the Mweb app. Tried calling support and billing this morning, but guess what...automated voice is all I got. Really disappointed by the service.