JJ
Jaco J

1 reviews | Active since Jun 2018

27 Jun 2018, 14:40

MWEB Customer Service

Worst customer service in the history of ISP, No communication, On hold via phone for over 20 minutes, It is clear the different departments does not communicate within the organization. Sales persons do not give you the correct information, before you commit to the company and after commitment you just become a number and you receive no customer service what so ever.

0
Replies (2)
Mweb
Mweb's reply05 Jul 2018, 14:51
Official

Good day jjonker1985

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,

JJ
Jaco J's update06 Jul 2018, 12:31
Reviewer Update
9 Days Later, I get a reply must be some sort of a record. I don not want to know about escalations this story have been told to me for 2 weeks. I need to see action only way that is happening is when I have internet.