MWEB Customer Service

You should under no circumstances ever make the same mistake as I did and open an account with MWEB, when opening the account they will call you even before you’ve finished the process, BUT, that will be the FIRST and LAST time you hear from or get any assistance from them.

Opened an account on 28/11/24 and to date (04/01/25) I dont have internet access and they then provided me with a router that doesn’t have a fibre adapter, knowing that I requested a fibre account. To add insult to injury they billed me for the whole month of ZERO internet access.