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Zux M
1 reviews | Active since Mar 2020
19 May 2026, 21:16
MWEB customer service
@Thembeka Mamcwerha: @Thembeka Mamcwerha: I have fighting for a service I signed up for. False promises and the call centre only picks up after an hour of waiting on a call. I’m so disappointed and dissatisfied with their service and I have just signed up. The agent assigned indicated they installed a OTN that is malfunctioning and promised to come fix, but all I get are empty promises that he never fulfills
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Mweb's replyOfficial
20 May 2026, 08:38 Hi Thembeka, Having to fight for a service you’ve only recently signed up for is understandably disappointing, especially after being given expectations around installation and repairs that have not yet been fulfilled. Waiting extended periods to reach the call centre, combined with ongoing delays around the faulty OTN, would make this experience even more frustrating. Your concerns have been escalated to our Frogfoot technical team for further attention and investigation. Since the issue appears to be linked to the installed OTN equipment, the escalation will allow the relevant technicians to assess the fault and work toward restoring the service correctly. We understand how important it is to have clear communication and reliable follow-through during a new installation process, and this matter is receiving the necessary attention to move it forward. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 May 2026, 08:38
Official
Hi Thembeka, Having to fight for a service you’ve only recently signed up for is understandably disappointing, especially after being given expectations around installation and repairs that have not yet been fulfilled. Waiting extended periods to reach the call centre, combined with ongoing delays around the faulty OTN, would make this experience even more frustrating. Your concerns have been escalated to our Frogfoot technical team for further attention and investigation. Since the issue appears to be linked to the installed OTN equipment, the escalation will allow the relevant technicians to assess the fault and work toward restoring the service correctly. We understand how important it is to have clear communication and reliable follow-through during a new installation process, and this matter is receiving the necessary attention to move it forward. Kind regards,
The Mweb Team
The Mweb Team