GR
Gugulethu R
1 reviews | Active since Mar 2026
03 Jun 2026, 16:18
MWEB CUSTOMER POOR CUSTOMER SERVICE 0/10
Extremely Appalling Service. I have been trying to get assistance from MWEB since the 28 May 2026, and to this day i haven't received any assistance. I hold for over an hour via telephone and 3 hours on their AI Chat only to be not assisted. My recent attempt I spoke to a Thabile, who also dropped my call, when after holding for over an hour. I have paid, and I am not getting my service.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
03 Jun 2026, 16:28Hi Gugulethu,
We understand how frustrating it must be to wait so long for assistance and still not receive the help you need, especially after reaching out multiple times. When support feels difficult to access during an ongoing issue, it can be very discouraging and inconvenient. This experience has not met the level of responsiveness and support we aim to provide, particularly when you’re trying to resolve a service-related concern.
A request has been submitted to the team handling your order to urgently follow up on your case and provide you with direct feedback as soon as possible. They have been asked to review the matter and ensure you receive the assistance you’ve been waiting for.
If you would like any additional assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of your issue, and we’ll help ensure it is followed through.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long for assistance and still not receive the help you need, especially after reaching out multiple times. When support feels difficult to access during an ongoing issue, it can be very discouraging and inconvenient. This experience has not met the level of responsiveness and support we aim to provide, particularly when you’re trying to resolve a service-related concern.
A request has been submitted to the team handling your order to urgently follow up on your case and provide you with direct feedback as soon as possible. They have been asked to review the matter and ensure you receive the assistance you’ve been waiting for.
If you would like any additional assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of your issue, and we’ll help ensure it is followed through.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:28
Official
Hi Gugulethu,
We understand how frustrating it must be to wait so long for assistance and still not receive the help you need, especially after reaching out multiple times. When support feels difficult to access during an ongoing issue, it can be very discouraging and inconvenient. This experience has not met the level of responsiveness and support we aim to provide, particularly when you’re trying to resolve a service-related concern.
A request has been submitted to the team handling your order to urgently follow up on your case and provide you with direct feedback as soon as possible. They have been asked to review the matter and ensure you receive the assistance you’ve been waiting for.
If you would like any additional assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of your issue, and we’ll help ensure it is followed through.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long for assistance and still not receive the help you need, especially after reaching out multiple times. When support feels difficult to access during an ongoing issue, it can be very discouraging and inconvenient. This experience has not met the level of responsiveness and support we aim to provide, particularly when you’re trying to resolve a service-related concern.
A request has been submitted to the team handling your order to urgently follow up on your case and provide you with direct feedback as soon as possible. They have been asked to review the matter and ensure you receive the assistance you’ve been waiting for.
If you would like any additional assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of your issue, and we’ll help ensure it is followed through.
Kind regards,
Mweb Team
GR
Gugulethu R's updateReviewer Update
03 Jun 2026, 16:37How long should I wait for? you not providing with a timeline, you not providing me with direct contact details, When do I make a follow up? I have already indicated that i have been waiting since the 28th May. Please see below email sent to your complaints department.
From: Radebe, Gugulethu
Sent: Wednesday, 03 June 2026 16:06
To: '***' <***>
Subject: Order X***1 - FUSTRATED CUSTOMER
Importance: High Hello, Name: Gugu Radebe Cell: *** ID: *** I’d like to express my dire frustration with MWEB, the level or customer service is appalling. I placed and paid for my order on the 27th May 2026, and amended my details on the 28th May 2026 via the *** channel. Received confirmation that all in order. Between then and now, I have been making follow up with mweb to establish status of my order, not to mention hours I am spending awaiting to be connected with an agent both on Chat channel and via phone only to be not assisted. My recent attempt was today at 15:18, after being on hold for an hour, I was put through to a lady named Thabile, who said according to the system “ I was contacted on my number ***, however the person said they do not know the person” I can confirm I haven’t received any call from Vumatel. She then proceeded to say she was checking with the other department, only to hung up on me. I have really exhausted all means to get assistance from both Mweb and Vumatel to no success. I am trying to set up a home office, and you guys are really putting me at an inconvenience. CAN SOMEONE CALL ME PLEASE AND EXPLAIN TO ME WHAT IS HAPPENING!!!!!!!!!! Regards,
From: Radebe, Gugulethu
Sent: Wednesday, 03 June 2026 16:06
To: '***' <***>
Subject: Order X***1 - FUSTRATED CUSTOMER
Importance: High Hello, Name: Gugu Radebe Cell: *** ID: *** I’d like to express my dire frustration with MWEB, the level or customer service is appalling. I placed and paid for my order on the 27th May 2026, and amended my details on the 28th May 2026 via the *** channel. Received confirmation that all in order. Between then and now, I have been making follow up with mweb to establish status of my order, not to mention hours I am spending awaiting to be connected with an agent both on Chat channel and via phone only to be not assisted. My recent attempt was today at 15:18, after being on hold for an hour, I was put through to a lady named Thabile, who said according to the system “ I was contacted on my number ***, however the person said they do not know the person” I can confirm I haven’t received any call from Vumatel. She then proceeded to say she was checking with the other department, only to hung up on me. I have really exhausted all means to get assistance from both Mweb and Vumatel to no success. I am trying to set up a home office, and you guys are really putting me at an inconvenience. CAN SOMEONE CALL ME PLEASE AND EXPLAIN TO ME WHAT IS HAPPENING!!!!!!!!!! Regards,
GR
Gugulethu R's update03 Jun 2026, 16:37
Reviewer Update
How long should I wait for? you not providing with a timeline, you not providing me with direct contact details, When do I make a follow up? I have already indicated that i have been waiting since the 28th May. Please see below email sent to your complaints department.
From: Radebe, Gugulethu
Sent: Wednesday, 03 June 2026 16:06
To: '***' <***>
Subject: Order X***1 - FUSTRATED CUSTOMER
Importance: High Hello, Name: Gugu Radebe Cell: *** ID: *** I’d like to express my dire frustration with MWEB, the level or customer service is appalling. I placed and paid for my order on the 27th May 2026, and amended my details on the 28th May 2026 via the *** channel. Received confirmation that all in order. Between then and now, I have been making follow up with mweb to establish status of my order, not to mention hours I am spending awaiting to be connected with an agent both on Chat channel and via phone only to be not assisted. My recent attempt was today at 15:18, after being on hold for an hour, I was put through to a lady named Thabile, who said according to the system “ I was contacted on my number ***, however the person said they do not know the person” I can confirm I haven’t received any call from Vumatel. She then proceeded to say she was checking with the other department, only to hung up on me. I have really exhausted all means to get assistance from both Mweb and Vumatel to no success. I am trying to set up a home office, and you guys are really putting me at an inconvenience. CAN SOMEONE CALL ME PLEASE AND EXPLAIN TO ME WHAT IS HAPPENING!!!!!!!!!! Regards,
From: Radebe, Gugulethu
Sent: Wednesday, 03 June 2026 16:06
To: '***' <***>
Subject: Order X***1 - FUSTRATED CUSTOMER
Importance: High Hello, Name: Gugu Radebe Cell: *** ID: *** I’d like to express my dire frustration with MWEB, the level or customer service is appalling. I placed and paid for my order on the 27th May 2026, and amended my details on the 28th May 2026 via the *** channel. Received confirmation that all in order. Between then and now, I have been making follow up with mweb to establish status of my order, not to mention hours I am spending awaiting to be connected with an agent both on Chat channel and via phone only to be not assisted. My recent attempt was today at 15:18, after being on hold for an hour, I was put through to a lady named Thabile, who said according to the system “ I was contacted on my number ***, however the person said they do not know the person” I can confirm I haven’t received any call from Vumatel. She then proceeded to say she was checking with the other department, only to hung up on me. I have really exhausted all means to get assistance from both Mweb and Vumatel to no success. I am trying to set up a home office, and you guys are really putting me at an inconvenience. CAN SOMEONE CALL ME PLEASE AND EXPLAIN TO ME WHAT IS HAPPENING!!!!!!!!!! Regards,
Mweb's replyOfficial
03 Jun 2026, 16:57Hello Gugulethu,
We are truly sorry for any frustration you've experienced to this point. To ensure all your concerns are addressed, we have flagged the assigned activations agent with your above update directly. We are actively working on the profile and will keep you posted ASAP.
Kind regards,
The Mweb Team
We are truly sorry for any frustration you've experienced to this point. To ensure all your concerns are addressed, we have flagged the assigned activations agent with your above update directly. We are actively working on the profile and will keep you posted ASAP.
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 16:57
Official
Hello Gugulethu,
We are truly sorry for any frustration you've experienced to this point. To ensure all your concerns are addressed, we have flagged the assigned activations agent with your above update directly. We are actively working on the profile and will keep you posted ASAP.
Kind regards,
The Mweb Team
We are truly sorry for any frustration you've experienced to this point. To ensure all your concerns are addressed, we have flagged the assigned activations agent with your above update directly. We are actively working on the profile and will keep you posted ASAP.
Kind regards,
The Mweb Team