Mweb Customer Empathy

I would like to thank Mweb. I had been a customer of their's for years. I had to cancel both of my Mweb ISP lines due to relocation prior to my ISP contract being concluded. This usually results in financial penalties based on their 1/2 year contractual agreements. I have been through a number of financial challenges... COVID affected business, daughter's Leukemia diagnosis and divorce amoungst others. After explaining my challenges, Mweb were gracious enough to empathise and clear all contractual obligations. This is proved through their actions that their management team cares about their customers.

The reason that I did not give a 5-star rating is that their customer service (account management and tech) could use some revamp toward faster response rates and better communications. However, my experience with them overall was decent.