mweb continues to disappoint. NO RESPONSE

I have been experiencing a problem with my extender not working for nearly four weeks. Mweb admitted it was a problem and they were working on it. I got a call a week ago to say it was fixed.<br> well, it wasn't<br> so i logged another call and was promised a call back. SIX days ago.<br> so i called again this morning only to be told \it has been escalated!"what does that mean? i would expect escalated means its going to be sorted out soon. Not six days with no response.<br> this is very bad service<br> so i still have no extenders working"""