Mweb contact method

Hi Anneke, we completely understand how frustrating it has been to repeatedly follow up without getting the support you need, especially given how valuable your time is. Your experience highlights the challenges of accessibility and responsiveness, and we take this feedback seriously. 

To address your concerns efficiently, our team is ready to review your account and provide guidance directly here. By sharing the details of the issue you’re experiencing, such as the service affected, any error messages, or recent activity, we can prioritise your case and ensure the right steps are taken to restore or resolve your service as quickly as possible. 

Our goal is to remove any unnecessary delays and make sure your experience moving forward is smooth, reliable, and fully supported. We remain committed to working with you until your issue is resolved. Kind regards,
The Mweb Team 

Hi Anneke,  we understand how frustrating it can be when your connection isn’t performing as expected, especially after putting in time and effort to test it yourself. We’ve checked your account and can confirm that the profile on Octotel’s side appears correct. To help ensure your connection is optimised, we recommend the following steps: 

1. Disconnect all devices except one and test the speed to make sure no other devices are affecting performance. 
2. Use a computer or laptop for testing, as this provides the most accurate results. 
3.  Run a fresh speed test after performing these steps to verify actual download performance. 

If your speed results are still below expectations after these checks, please let us know here. We’ll guide you through the next steps and ensure your connection is properly investigated. Kind regards,
The Mweb Team 

Hi Anneke, we completely understand how frustrating it is to experience such low speeds, especially given the service you’re paying for. We recognise the inconvenience this has caused and appreciate the effort you’ve already put into testing your connection.We’ve made some changes on your router to help improve performance. Please restart your router, then run a speed test again with only a computer connected and all other devices disconnected. This will help determine if there’s any improvement in your download speed.Once you’ve done this, let us know the results so we can advise on the next steps to ensure your connection is performing as expected.Kind regards,
The Mweb Team

Hi Anneke, it’s great to see the improvement in your download speed, that’s the level of performance you should be experiencing. We understand your concern about the effort it took to get to this point. Your experience highlights the importance of consistency, and it’s feedback we take seriously as we continue to refine how we support our clients. Please continue to monitor the connection, and if anything changes, let us know here so we can assist further. Kind regards,
The Mweb Team 

Hi Anneke, we understand that consistently experiencing download speeds of 1.88 Mb/s is frustrating, especially when it impacts your ability to get the service you are paying for. This is clearly below the standard you expect from Mweb, and we take this seriously. 

To look into this closely and provide a proper resolution, please email *** with your review details, a screenshot or link, and the registered email address linked to your Mweb account. Our team will review your case promptly, with a general response timeframe of up to 24 hours. 

We are actively monitoring speed and service issues internally to ensure improvements where needed, and your feedback helps us prioritise these enhancements. We will work with you directly to address the problem and ensure your experience is resolved. Kind regards,
 The Mweb Team 

 Hi Anneke, we understand that consistently experiencing download speeds of 1.88 Mb/s is frustrating, especially when it impacts your ability to get the service you are paying for. This is clearly below the standard you expect from Mweb, and we take this seriously. 

To look into this closely and provide a proper resolution, please email *** with your review details, a screenshot or link, and the registered email address linked to your Mweb account. Our team will review your case promptly, with a general response timeframe of up to 24 hours. 

We are actively monitoring speed and service issues internally to ensure improvements where needed, and your feedback helps us prioritise these enhancements. We will work with you directly to address the problem and ensure your experience is resolved. Kind regards,
 The Mweb Team 

Hi Anneke,  we understand your frustration and want to assure you that we are here to assist. We requested that you send us an email so our team can review your case carefully and provide the best possible guidance. Once we receive your email, we will be able to look into the matter and advise you on the next steps. Kind regards,
The Mweb Team 

Hi Anneke, thank you for confirming the email has been sent. Our team has been notified and will respond to your email as soon as possible.

We appreciate your patience while the team works through your request.

Kind regards,
Mweb Team