1 reviews | Active since Jun 2026
MWEB - COMPLETE lack of service delivery and customer support
I have been waiting a week for MWEB to respond to my query "in 24 to 48 hours".
To sum up: - They have my incorrect number for OTPs, meaning I cannot speak to anyone at MWEB on the phone OR use their chatbot or whatsapp. They DO however have my correct phone number, but refuse to assist me in changing the OTP number which is HIGHLY insecure. - I spent almost 7 hours collectively on hold with them last week, after trying and failing to get a sales agent for new accounts to assist me - I was either repeatedly hung up on or transferred and whenever I spoke to someone was met with rudeness. - They then cancelled my account and auto-debited R3,500 from my bank account, with no warning and without informing me or obtaining consent. Or actually, you know, attempting to provide a service - They then re-instated my account on Friday morning at 08h30. Then cancelled it again by 15h00. - They now say the account is suspended.
I have repeatedly requested that someone from Management contact me, someone who actually has the power/ability/motivation to help me. Nada.
We understand how frustrating and overwhelming it must be to deal with account issues, unexpected deductions, and difficulty accessing support, all at the same time. When you’re trying to resolve something important like your account access and billing, you should feel supported and not left without answers.
That’s not how this should feel when you’re reaching out for help, especially when it impacts your access and finances.
To get this properly addressed, we have arranged for the Finance Team to review your account in detail and reach out to you directly. They will look into the debit order, OTP/contact detail concerns, account status changes, and provide clear feedback to resolve everything raised.
If you`d like any further help, please send us a direct message on Hello Peter, and we’ll continue assisting you through this.
We will keep pushing this internally to ensure you receive proper feedback and that your account is corrected so you can move forward without further disruptions.
Kind regards,
Mweb Team
We understand how frustrating and overwhelming it must be to deal with account issues, unexpected deductions, and difficulty accessing support, all at the same time. When you’re trying to resolve something important like your account access and billing, you should feel supported and not left without answers.
That’s not how this should feel when you’re reaching out for help, especially when it impacts your access and finances.
To get this properly addressed, we have arranged for the Finance Team to review your account in detail and reach out to you directly. They will look into the debit order, OTP/contact detail concerns, account status changes, and provide clear feedback to resolve everything raised.
If you`d like any further help, please send us a direct message on Hello Peter, and we’ll continue assisting you through this.
We will keep pushing this internally to ensure you receive proper feedback and that your account is corrected so you can move forward without further disruptions.
Kind regards,
Mweb Team
We assure you the matter has been raised with our Finance team, who manage all service suspensions directly. ***. Our teams will review your account and update you on the next steps ASAP.
Kind regards,
The Mweb Team
We assure you the matter has been raised with our Finance team, who manage all service suspensions directly. ***. Our teams will review your account and update you on the next steps ASAP.
Kind regards,
The Mweb Team