MWeb... complete lack of customer care and after sales support

Recently signed up with MWeb - LTE Service, Dec 2017. Added and activated the offered VOIP, MWeb Talk Service, and requested the porting of my Telkom number.

All done and fine.. should take about 20 working days.. Now, 60 working days later, I had to phone MWeb once again - holding the line for at least 20-30 minutes, to get confirmation that the porting is finally completed. With the porting confirmed I requested assistance to link to my existing VOIP account...

It is now officially 2 days since I tried to get this sorted, ...

It is completely mind blowing that any company can be still operating with such bad client after sales service.. 1. All calls to MWeb takes at least 20-40 Mins, if you are lucky 2. 100% of the time when the call is taken, it will be the wrong department 3. 100% of the time the person on the line will put you back in the queue for another 20-40 mins to get you trough the correct department 4. Queries opened on the MWeb Site.. no response for at least a couple of days. 5. Technical support is never available, .. too busy, also do not do promised call backs. 6. Lately, you would get to number 1 in the Queue and when finally going trough ... line is just dead... (try again) 7. The only departments answering calls is sales and billing... must be about the money as support does not exist. 8. There is no client relations/services contact available to lodge any complaints/make suggestions. 9. Call Back future - requested call backs numerous times for support assistance.. the only calls received ... again from the sales department.

It is obvious that MWeb's main focus is to sell as many products as possible.. with no support, all about the money, and attempt to get support gets routed in a vicious circle with no end. The is not the first time I attempted to get some sort of support.. it is always the same. M Web.. please guys... surely you can not consider this as good service.. something that should not have taken long than a couple of minutes is again taking days..

Can someone from MWEb which actually still cares about clients please contact me to give me proper support assistance to get this resolved

Frik