MWEB - Complete Disaster!

If i could give less than 1 star to post this I would.

After 4 weeks of no fibre access, countless phone calls, emails to management, MWEB still has the absolute GALL to try to debit my account.

In short, about 4 weeks ago there was a fibre outage in our area, this was resolved within a day or two, and all other houses in the area were reconnected, except mine. Numerous phone calls over the past 4 weeks, and we still do not have fibre access (according to MWEB, Vumatel need to resolve something from their side, and according to Vumetel, MWEB need to resolve something from their side). The fibre line has been released by MWEB and I have requested a cancellation, and MWEB have refused to credit my account for the downtime (which is going on 1 month now). Needless to say, they have not been paid this month, and they will not be paid for any services going forward. I have lodged a complaint with ICASA against MWEB and their complete lack of service failure, and utter disregard for clients.

I expect an immediate response from MWEB on this.