Mweb complaint to activate router installed

I have been a client of MWEB for a while and have no complaints as a service provider We scheduled a move on their website after many calls waisted. Next thing we get a call from Zoom fibre to install new router a week before the time Subsequently we have been struggling to be activated in our new home/business and it's backward and forward on who says what I have been spending the past two days without internet and no one bothers to return your call to communicate why we are not activated yet.So many conflicting stories when you call and believe me we gave spent much airtime trying to get answers. Please assist