MWEB complaint

Hi everyone I just moved back to SA and needed to set up internet asap cause my husband and I work from home. It took so long that I phoned to cancel my account with them to go with another service provider because nothing has been done and I wanted to cancel my account before any money could be taken out and before the installment. I waited as they told me they would process the information and send me an email to confirm my cancellation. But nothing was done. So after loading up on a lot of airtime because it takes a long time till someone picks up the call and found out they still havent processed my cancellation and I had to phone again to tell them we are no longer going to use them. They retraced my calls and queries and apologizer and said they would notify the cancellation and apologized but nothing has been done. Then suddenly a modem arrived and R248.03 was taken out of my account. They are focused solely on getting new people to sign up and take their account info but very slow at processing instalments complaints and cancellations. Now I have to call them again on Monday and try get my money back and to send back the modem.