CL
Cornelis L
1 reviews | Active since Jul 2021
11 Apr 2026, 16:06
Mweb competent services after money deductions
I obtained info from mweb 2 weeks ago about uncapped fibre at my residance. Amount of money was taken on the 30th of March for installation and activation. Evotel tracked me on whatsapp asking wetjer i have the fibre line or not by wich said i am not sure and that also await the delivery of the routers. Eveotel send a van, check everything, tests okay, left. Later wedensday afternoon routers deluvered. Did what evotel guy showed us. No coneection, yet just after receiving router, receiving sms and email stating service and fibre line is active now and welcome, today is Saturday, since wednesday from 14H00 up untill now, no decent communication between me as a client amd mweb. Since then up to spend over R497 on airtime just to get a turn to speak to technical support and yet no responding on whatsapp from there side. Next in line. Never reach a number below 29. How does one go to tske thisatter further to report them. Im done and now im disputig payments. Theyust come collect im gatvol of this owned companies
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 Apr 2026, 11:46 Hello Cornelis.
We hear how frustrating this has been, especially after paying for installation and activation, receiving confirmation that the service was active, yet still being left without a working connection. On top of that, the lack of clear communication, repeated WhatsApp delays, and long call queues have clearly added stress and cost, particularly with the airtime already spent trying to get help. Your onboarding journey should have been a smooth transition from installation to activation, and when the router was delivered, and the Evotel checks were completed, the expectation of immediate connectivity was completely reasonable. At this stage, your case has been escalated to our onboarding support team for urgent review. They will check the line activation status with Evotel, confirm whether the service provisioning completed correctly after the SMS/email activation notice, and investigate why your connection has not come online since Wednesday. In the meantime, here are a few quick checks that may help identify where the issue sits:
• Restart both the router and ONT (power off for 30 seconds, then back on)
• Confirm fibre light (PON) is solid green, not blinking or red
• Ensure router WAN cable is correctly seated in the fibre ONT LAN port
• If possible, test with a direct LAN connection to rule out WiFi issues
We understand you are considering disputing payments and escalating further. Before that step, we strongly want to ensure a full technical activation check is completed so the root cause is confirmed and resolved properly.
Kind regards,
The Mweb Team
We hear how frustrating this has been, especially after paying for installation and activation, receiving confirmation that the service was active, yet still being left without a working connection. On top of that, the lack of clear communication, repeated WhatsApp delays, and long call queues have clearly added stress and cost, particularly with the airtime already spent trying to get help. Your onboarding journey should have been a smooth transition from installation to activation, and when the router was delivered, and the Evotel checks were completed, the expectation of immediate connectivity was completely reasonable. At this stage, your case has been escalated to our onboarding support team for urgent review. They will check the line activation status with Evotel, confirm whether the service provisioning completed correctly after the SMS/email activation notice, and investigate why your connection has not come online since Wednesday. In the meantime, here are a few quick checks that may help identify where the issue sits:
• Restart both the router and ONT (power off for 30 seconds, then back on)
• Confirm fibre light (PON) is solid green, not blinking or red
• Ensure router WAN cable is correctly seated in the fibre ONT LAN port
• If possible, test with a direct LAN connection to rule out WiFi issues
We understand you are considering disputing payments and escalating further. Before that step, we strongly want to ensure a full technical activation check is completed so the root cause is confirmed and resolved properly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 11:46
Official
Hello Cornelis.
We hear how frustrating this has been, especially after paying for installation and activation, receiving confirmation that the service was active, yet still being left without a working connection. On top of that, the lack of clear communication, repeated WhatsApp delays, and long call queues have clearly added stress and cost, particularly with the airtime already spent trying to get help. Your onboarding journey should have been a smooth transition from installation to activation, and when the router was delivered, and the Evotel checks were completed, the expectation of immediate connectivity was completely reasonable. At this stage, your case has been escalated to our onboarding support team for urgent review. They will check the line activation status with Evotel, confirm whether the service provisioning completed correctly after the SMS/email activation notice, and investigate why your connection has not come online since Wednesday. In the meantime, here are a few quick checks that may help identify where the issue sits:
• Restart both the router and ONT (power off for 30 seconds, then back on)
• Confirm fibre light (PON) is solid green, not blinking or red
• Ensure router WAN cable is correctly seated in the fibre ONT LAN port
• If possible, test with a direct LAN connection to rule out WiFi issues
We understand you are considering disputing payments and escalating further. Before that step, we strongly want to ensure a full technical activation check is completed so the root cause is confirmed and resolved properly.
Kind regards,
The Mweb Team
We hear how frustrating this has been, especially after paying for installation and activation, receiving confirmation that the service was active, yet still being left without a working connection. On top of that, the lack of clear communication, repeated WhatsApp delays, and long call queues have clearly added stress and cost, particularly with the airtime already spent trying to get help. Your onboarding journey should have been a smooth transition from installation to activation, and when the router was delivered, and the Evotel checks were completed, the expectation of immediate connectivity was completely reasonable. At this stage, your case has been escalated to our onboarding support team for urgent review. They will check the line activation status with Evotel, confirm whether the service provisioning completed correctly after the SMS/email activation notice, and investigate why your connection has not come online since Wednesday. In the meantime, here are a few quick checks that may help identify where the issue sits:
• Restart both the router and ONT (power off for 30 seconds, then back on)
• Confirm fibre light (PON) is solid green, not blinking or red
• Ensure router WAN cable is correctly seated in the fibre ONT LAN port
• If possible, test with a direct LAN connection to rule out WiFi issues
We understand you are considering disputing payments and escalating further. Before that step, we strongly want to ensure a full technical activation check is completed so the root cause is confirmed and resolved properly.
Kind regards,
The Mweb Team
Best regards,
CL
Cornelis L's updateReviewer Update
14 Apr 2026, 08:58Thank you to management team from mweb to respond so swiftly and willing to correct the matter that was on hands. Your efforts is highly appreciated and we are gratefull for your concern regarding the troubles we experienced. Service is running great this far. Will keep posted. Cornelis
CL
Cornelis L's update14 Apr 2026, 08:58
Reviewer Update
Thank you to management team from mweb to respond so swiftly and willing to correct the matter that was on hands. Your efforts is highly appreciated and we are gratefull for your concern regarding the troubles we experienced. Service is running great this far. Will keep posted. Cornelis
Mweb's replyOfficial
14 Apr 2026, 09:49 Good day Cornelis,Thank you for taking the time to share this with us.We’re truly pleased to hear that the matter was addressed swiftly and that your service is now running well. Your acknowledgement of the team’s effort means a lot, and we’re glad we could assist in getting things back on track for you.We’ll continue to be here should you need any further support, and we appreciate you keeping us updated moving forward.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 09:49
Official
Good day Cornelis,Thank you for taking the time to share this with us.We’re truly pleased to hear that the matter was addressed swiftly and that your service is now running well. Your acknowledgement of the team’s effort means a lot, and we’re glad we could assist in getting things back on track for you.We’ll continue to be here should you need any further support, and we appreciate you keeping us updated moving forward.Kind regards,
The Mweb Team
The Mweb Team
Best regards,