LN
LINDOKUHLE N
1 reviews | Active since Sept 2015
26 Jan 2018, 14:43
Mweb closed my query without resolving it
I logged a query with Mweb about Billing. They rep**** saying they will be in contact with me, and then they closed the call. It has been 9 days since the call was closed and still no communication from them.
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Mweb's replyOfficial
05 Feb 2018, 11:00Good day LINDOH_NG
Thank you for taking the time to bring this to our attention.
We checked your account and noticed that the team did escalate this matter for you as initally advised.
The account has since been credited according to our records.
Should you have any queries, please feel free to call our contact center.
Kind Regards
MWEB Client Services
Best regards,
Mweb's reply05 Feb 2018, 11:00
Official
Good day LINDOH_NG
Thank you for taking the time to bring this to our attention.
We checked your account and noticed that the team did escalate this matter for you as initally advised.
The account has since been credited according to our records.
Should you have any queries, please feel free to call our contact center.
Kind Regards
MWEB Client Services
Best regards,