MWEB Client Service sucks big time

Really disappointed with the service I am getting at the moment. I cannot get hold of the right department to assist me with my Fibre order. It's been 4 weeks and when I phone, doesnt matter what I tell the person on the other side, they keep on putting me back to their voice service that leads to nowhere. I will not recommend MWEB for Fibre. I have left my number at there electronic desk to be called back a few times with no avail.