JD
Jaco D
1 reviews | Active since Apr 2012
14 Mar 2016, 08:54
Mweb clearly CANT \manage\" your DSL line"
Mweb claims to be able to manage your line to save you time and effort with their all-inclusive packages. However, after 4 weeks without Internet and multiple calls to Mweb, it is clear they don't have any pull at Telkom. We've tried everything, even login the fault with Telkom ourselves. All Mweb can do is \update\" Telkom...<br> <br> Yes Mweb, you can't take all the blame, but if you can't handle your supplier why do you even offer all-inclusive packages? You're a wholesale client and you still can't make things happen... "
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Replies (1)Mweb's replyOfficial
14 Mar 2016, 14:47Hello jcdi,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The Telkom Technician has attended to the fault today and there is now a router connection.
We will follow up with you tomorrow to confirm if all is well with your connection.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The Telkom Technician has attended to the fault today and there is now a router connection.
We will follow up with you tomorrow to confirm if all is well with your connection.
Kind regards
MWEB Client Services
Mweb's reply14 Mar 2016, 14:47
Official
Hello jcdi,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The Telkom Technician has attended to the fault today and there is now a router connection.
We will follow up with you tomorrow to confirm if all is well with your connection.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The Telkom Technician has attended to the fault today and there is now a router connection.
We will follow up with you tomorrow to confirm if all is well with your connection.
Kind regards
MWEB Client Services
