hC
helen C
1 reviews | Active since Sept 2014
04 Nov 2015, 09:26
MWEB CHOKES ALL THE TIME. SO SLOW IT IS UNUSABLE
MWEB CHOKES / THROTTLES ALL THE TIME. EVERYBODY KNOWS THIS. IT IS COMMON KNOWLEDGE.<br> WHEN I TELEPHONED FNB TO ASK WHY I WAS NOT RECEIVING ALERTS THEY ASKED IF I USED MWEB AND THEY TOLD ME IT IS USELESS.<br> WHEN I COMPLAIN TO MWEB THEY DENY THIS THROTTLING / CHOKING.<br> IT IS TIME TO CHANGE SERVICE PROVIDERS.<br>
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Mweb's replyOfficial
04 Nov 2015, 10:37Hello helenclementz,
Your concerns have been escalated and heard, however, we would like to reiterate that we have explained the series of events to you.
Your account is throttled due to your usage exceeding 100 Gig's over a 30 day rolling window. You'd have to either work at lowering your usage below said threshold or upgrade your 1Mbps uncapped premium package, in order to have your current throttle lifted.
We now see this matter as closed from our side. We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however, we would like to reiterate that we have explained the series of events to you.
Your account is throttled due to your usage exceeding 100 Gig's over a 30 day rolling window. You'd have to either work at lowering your usage below said threshold or upgrade your 1Mbps uncapped premium package, in order to have your current throttle lifted.
We now see this matter as closed from our side. We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Mweb's reply04 Nov 2015, 10:37
Official
Hello helenclementz,
Your concerns have been escalated and heard, however, we would like to reiterate that we have explained the series of events to you.
Your account is throttled due to your usage exceeding 100 Gig's over a 30 day rolling window. You'd have to either work at lowering your usage below said threshold or upgrade your 1Mbps uncapped premium package, in order to have your current throttle lifted.
We now see this matter as closed from our side. We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however, we would like to reiterate that we have explained the series of events to you.
Your account is throttled due to your usage exceeding 100 Gig's over a 30 day rolling window. You'd have to either work at lowering your usage below said threshold or upgrade your 1Mbps uncapped premium package, in order to have your current throttle lifted.
We now see this matter as closed from our side. We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services