TP
Trish P

1 reviews | Active since Aug 2016

06 Apr 2018, 09:42

MWEB cheating consumers, never providing what i pay for.

I joined mweb in february this year, on the 50mbs uncapped fiber. I have had such bad service I don't understand what i'm paying for. It started of with only getting 9mbs on my service, then i called and got moved to s different IP which worked better but switched off at night, i mean off off, i could get any service from 9pm. Then i called got moved to another IP whci just switched off every 5 minutes. I called once more and yet another IP and even with this one i'm lucky if i'm online...it's on and off the whole day. Not once have i gotten internet service at 50mbs and running through the whole day, not once.

Then there's my usage, somehow according to MWEB i am uploading upto 25GB of data to the internet everyday. How in the hell am i doing this? when do i find the time for it?? and i apparently used close to 20GB of night time data. How? we are asleep from 11pm. And yes, I've changed my password, I've switched the service on and off....i still get ridiculous usage. And then I get throttled on top of a service that just doesn't work properly.

When I call i get asked about the devices attached to my network, i have kept track of them, there is nothing untoward, all there is, is a service provider cheating me out of my money. The are cheating me out of the service i pay for....and no one is has even suggested sending technicians to my house to check what the problem, nothing they just keep changing the IP and leaving me on my own devices and whether it works or not is no of their problem as they are getting paid every month and then they will give me incorrect usage information o as to throttle me and in that way get more people on to the network and never have to give me the service i pay for. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

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Replies (1)
Mweb
Mweb's reply06 Apr 2018, 17:42
Official

Good day Trish

Thank you for taking the time to bring this matter to our attention.


We have tried to call you to address this matter but we were not able to reach you.
We have escalated your query to the relevant persons to have them address it with you.


Once they have concluded their investigation, they will contact you to advise on the way forward and assist with your options.

With regards to the uploaded data, there could be a number of reasons for this.
It could be programs updating, it could be a virus or spyware uploading.


Should you have any queries, please feel free to call our contact center.

Kind regards
MWEB Client Services