1 reviews | Active since Feb 2017
MWEB Charging me for nothing
Mweb has been trying to debit me for R654 for 2 months now !!!! . I have cancelled my data plan in early February and i am being charged for February and March !! When querying this Mweb said that the cancellation will only be done end of March and i was not made aware of this !!! The Data however was disabled immediately but i still have to pay for data that wasn't used ??? I refuse to pay this as i was not told that it would be cancelled a whole month after my request !!!
Good day naushy17
Thank you for taking the time to bring this matter to our attention.
We managed to locate the account and would like to assist with providing you with some clarity.
We can see that the account was scheduled to cancel at the end of March following the calendar month notice period.
This notice period forms part of our terms of service and the cancellations team also notified you of the termination date via email, on the day you requested the cancellation. (05/02/18)
As a result you would be liable for the cost of the product for the remainder of the notice period, which included February and March.
The account was active till 31 March and was then subsequently terminated per your request.
You are welcome to call our accounts team on *** to make a payment arrangement and the team would gladly assist you.
Kind regard
MWEB Client Services
Best regards,
Good day naushy17
Thank you for taking the time to bring this matter to our attention.
We managed to locate the account and would like to assist with providing you with some clarity.
We can see that the account was scheduled to cancel at the end of March following the calendar month notice period.
This notice period forms part of our terms of service and the cancellations team also notified you of the termination date via email, on the day you requested the cancellation. (05/02/18)
As a result you would be liable for the cost of the product for the remainder of the notice period, which included February and March.
The account was active till 31 March and was then subsequently terminated per your request.
You are welcome to call our accounts team on *** to make a payment arrangement and the team would gladly assist you.
Kind regard
MWEB Client Services
Best regards,