Mweb charging **********ly

I am currently having difficulty in understanding something, I am a very disappointed and unsatisfied customer. This is my complaint;

On day 7 month May, year 2020, during peak time for COVID, I had app**** online for a fibre uncapped WiFi package from Mweb, which allowed me to apply and receive access to the Mweb portal, providing me with a username and password message.

So then I gained access to the Mweb portal, only to realize that the service wasn't applicable to me, due to the fact that my residential area had no fibre, I then tried to unsubscribe online, but the portal then asked for my banking details of which I provided. The portal had specifed that my online cart has the "Mweb WiFi uncapped fibre". As days went by I realized that Mweb had decucted money from bank account without my knowledge, I then revised the unauthorized payment. I even called the account query department to assist, could not get a reference number, because the consultant was so rude and threatened me to make payment, and I emphasized to the consultant that I will not make any payment on a non-visble service of which I did not qualify for due to my residential area not having fibre. I also asked the consultant to explain to me, how does one pay for something that did not occur. Now I am getting overbundant emails and texts, of which I find very harassing, stating that I will be handed over to the credit bureau if I do not make payment. I will not pay for a service that I have never received. This is the **** policy account number I even received from them: ‪***7‬. Mweb sent me a text message letting me know that my account is suspended, so are they trying to tell me that I should pay for a suspended account as well? This is really ********** and bad service coming from a well known company like Mweb.

I am a pensioner, I cannot be humiliated and ****** like this by an ***********/ outdated online platform that was not even eco-friendly.

Help me with this frustrating matter, Mweb should not take advantage because of this COVID pandemic, I am not a desperate customer, I currently have an active WiFi adsl account with Telkom of which is perfectly operating and active, I app**** online and they never took advantage of me.

Please respond to my complaint with a high importance urgency, I do not want my name to be tarnished for a useless portal.