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kgomotso A
1 reviews | Active since Jun 2018
08 Sept 2026, 12:19
MWEB Charged Me for a Closed Account
On 8 September 2026, MWEB charged my card R1,477.32 for an account that has been closed for a long time.
I did not authorise this transaction, and I cannot understand how MWEB is still able to debit my card when the account is no longer active.
I have tried resolving this directly through MWEB’s WhatsApp support, but I have not received any meaningful assistance or resolution.
It is completely unacceptable to wake up to an unexpected charge of almost R1,500 from a company whose services I cancelled and whose account should no longer be active.
I want MWEB to refund the R1,477.32 immediately, explain how this charge was allowed to go through on a closed account, and confirm that my card details have been removed from their billing system so that this does not happen again.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
08 Sept 2026, 12:31Hi Kgomotso.
We understand how concerning it is to see an unexpected debit on your card for an account you believe was closed, especially after trying to get assistance through our support channels.Please send us a private message with the details linked to your Mweb account, along with any relevant reference number, so we can locate the account and look into the charge further.Kind regards,
The Mweb Team
We understand how concerning it is to see an unexpected debit on your card for an account you believe was closed, especially after trying to get assistance through our support channels.Please send us a private message with the details linked to your Mweb account, along with any relevant reference number, so we can locate the account and look into the charge further.Kind regards,
The Mweb Team
Mweb's reply08 Sept 2026, 12:31
Official
Hi Kgomotso.
We understand how concerning it is to see an unexpected debit on your card for an account you believe was closed, especially after trying to get assistance through our support channels.Please send us a private message with the details linked to your Mweb account, along with any relevant reference number, so we can locate the account and look into the charge further.Kind regards,
The Mweb Team
We understand how concerning it is to see an unexpected debit on your card for an account you believe was closed, especially after trying to get assistance through our support channels.Please send us a private message with the details linked to your Mweb account, along with any relevant reference number, so we can locate the account and look into the charge further.Kind regards,
The Mweb Team
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kgomotso A's updateReviewer Update
08 Sept 2026, 13:28Account holder: Martha TlalaAccount number: ***6
Contact number : ***
Email: ***
Contact number : ***
Email: ***
kA
kgomotso A's update08 Sept 2026, 13:28
Reviewer Update
Account holder: Martha TlalaAccount number: ***6
Contact number : ***
Email: ***
Contact number : ***
Email: ***
kA
kgomotso A's updateReviewer Update
08 Sept 2026, 13:56Investigating this isn't enough, this matter has been ongoing from last week and you people claimed to have resolved it only to come in my account that's not associated with the account in question and debit this? First of all it is the wrong amount. Double billing and secondly debiting it from my personal account, now that is *****. Who and how did you people decide to go into my personal account and did this? I honestly am just baffled by the lack of sense of urgency this is being treated. I can't be patient fro something that has been going on for so long, seems saying it's being investigated is the simplest cause of action so I can relax like I did last week only to be slapped with an egg of a whooping 1400 in my face! do better guys! Geez
kA
kgomotso A's update08 Sept 2026, 13:56
Reviewer Update
Investigating this isn't enough, this matter has been ongoing from last week and you people claimed to have resolved it only to come in my account that's not associated with the account in question and debit this? First of all it is the wrong amount. Double billing and secondly debiting it from my personal account, now that is *****. Who and how did you people decide to go into my personal account and did this? I honestly am just baffled by the lack of sense of urgency this is being treated. I can't be patient fro something that has been going on for so long, seems saying it's being investigated is the simplest cause of action so I can relax like I did last week only to be slapped with an egg of a whooping 1400 in my face! do better guys! Geez
Mweb's replyOfficial
08 Sept 2026, 14:56Hi Kgomotso,We hear your frustration, particularly after you were previously led to believe the matter had been resolved and then saw a further debit of around R1,400 from your personal account.Your concern is not only about the amount being incorrect, but also about how the debit could have been processed against an account you say is not linked to the Mweb account in question. We understand why this has left you questioning what happened and expecting a more urgent response.Your concerns have been added to the existing matter under reference MWB***1 for the Billing Team’s attention.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 14:56
Official
Hi Kgomotso,We hear your frustration, particularly after you were previously led to believe the matter had been resolved and then saw a further debit of around R1,400 from your personal account.Your concern is not only about the amount being incorrect, but also about how the debit could have been processed against an account you say is not linked to the Mweb account in question. We understand why this has left you questioning what happened and expecting a more urgent response.Your concerns have been added to the existing matter under reference MWB***1 for the Billing Team’s attention.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
08 Sept 2026, 15:32Hi Kgomotso,
We have requested that the team review and advise on the matter ASAP.
Kind regards,
The Mweb Team
We have requested that the team review and advise on the matter ASAP.
Kind regards,
The Mweb Team
Mweb's reply08 Sept 2026, 15:32
Official
Hi Kgomotso,
We have requested that the team review and advise on the matter ASAP.
Kind regards,
The Mweb Team
We have requested that the team review and advise on the matter ASAP.
Kind regards,
The Mweb Team