Ivdw
Izak van der walt
1 reviews | Active since Jul 2020
14 Nov 2023, 13:53
Mweb – charged for services after fibre product has been cancelled!!!!
We ordered fibre from Mweb and it took 3 weeks, before I received an SMS confirming that fibre is active. We then rather got fibre from MTN and cancelled the fibre order with Mweb, before the alleged activation. The order and product has been cancelled since. Mweb has however invoiced me for 2 months of fibre for a cancelled/non-active product. Account ***7
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Replies (2)Ivdw
Izak van der walt's updateReviewer Update
15 Nov 2023, 09:30Today I phoned Mweb's Billing department (twice), after receiving another statement via email. You have to enter either your Account number, ID number, or cellphone number - I entered all 3, but their system apparently didn't recognize me, when I phoned, so I wasn't transferred to their billing department. But just earlier, I received another statement from them!, via email - how convenient!
Ivdw
Izak van der walt's update15 Nov 2023, 09:30
Reviewer Update
Today I phoned Mweb's Billing department (twice), after receiving another statement via email. You have to enter either your Account number, ID number, or cellphone number - I entered all 3, but their system apparently didn't recognize me, when I phoned, so I wasn't transferred to their billing department. But just earlier, I received another statement from them!, via email - how convenient!
Ivdw
Izak van der walt's updateReviewer Update
15 Nov 2023, 09:42If you have a complaint against any ISP (Internet Service Provider) you need to report it to: Internet Service Providers’ Association (ISPA). ispa.org.za
Ivdw
Izak van der walt's update15 Nov 2023, 09:42
Reviewer Update
If you have a complaint against any ISP (Internet Service Provider) you need to report it to: Internet Service Providers’ Association (ISPA). ispa.org.za