Mweb: Changing terms with no warning.

I set up a fiber line with Mweb. Completed it online with the free installation special. It took a long time for their lines to be fully installed which I understood to a certain degree. To make sure that everything was still good I called into the Mweb call center and spoke to someone on 30 August. I confirmed with the adviser that the installation and device are included in the package as the package I had chosen was no longer showing as available on their website. The adviser I spoke to confirmed that it was included in the monthly payment and not to be paid up front. After it had been installed and activated I was informed that the installation and device needs to he paid and is not included in the monthly installment. I called in and chased this with an adviser in the service team. I was told she would have the adviser I spoke to call me instead of dealing with it herself. I still haven't received a call regarding this. I am willing to give a company a chance to assist but this is becoming a joke. I've had enough of it and am ready to cancel the fiber deal and just move to a company that doesn't change the package they offer with no explanation.