AT
Andre T
1 reviews | Active since Jul 2018
10 Jul 2018, 09:24
MWEB - CELL C LTE
Changed from ADSL to LTE operated on the Cell C network. Had speeds lower than ADSL from Day 1. Reported it to MWEB on the same day. That was 3 weeks ago. As of then their response is that they have escalated the inquiry to Cell C (who they don't deal directly with but through Internet Solutions). I call every day to check on progress and get the same response. Oce cannot get past the call centre firewall to speak with management. They don't even have a complaints facility on their website.
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Mweb's replyOfficial
10 Jul 2018, 15:23Good day Andre Tomlinson
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you since this complaint was posted.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Jul 2018, 15:23
Official
Good day Andre Tomlinson
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you since this complaint was posted.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,