Mweb causing huge frustration

<p> I completed an application for Mweb Fibre last year and Vuma have installed the fibre but after a number of calls and e-mails there is nobody that has followed through to assist with my connection. They promise to e-mail so I have some direct contact but no e-mails come through, they promise to phone back but don't, they promise to let the service manager have our application form and that has brought no communication. I have asked where to buy a VOIP phone and they send me on a wild goose chase through Makro, Hi-Fi Corp, Dion Wired, Matrix, Incredible Connection. They promise advice with the application - I have received NOTHING! Do I give up - they obviously don't want or need me to continue with Mweb.</p>