1 reviews | Active since May 2017

07 Apr 2018, 11:36

MWEB caps your incapped for no reason???

DO NOT GET MWEB UNCAPPED WIFI!!!! I currently live alone and it is the 6th of April?? I have received an email from mweb saying that my data has been capped and now I have slower internet!! I do not know how this is possible??? And for what reason do we pay so much money just to have suuuper slow internet!!pathetic really and as soon as my contract ends I will be sure to get wifi somewhere else...

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Replies (1)
Mweb
Mweb's reply09 Apr 2018, 16:09
Official

Good day melissa-pieters

Thank you for taking the time to raise your concerns.

We have tried to contact you but was not able to reach you to address this matter.

Please feel free to call our contact center so that a technical consultant may assist with checking your usage and explaining how the threshold work.

Our technical contact team are available on *** till 20:00 in the evening.

Kind regards

MWEB Client Service

Best regards,