1 reviews | Active since May 2018
MWEB Capped Fibre not what it seems
Please be aware: Mweb sells capped fibre packages on their website as having double the download volume to what you actually have access to during normal hours. This means that they would advertise say 60GB but you only really get 30GB from 6am to 12pm. The rest is only available after 12pm and thus is not of use unless you schedule downloads during that time (something you can only do with file sharing protocols). Even the telesales people will quote you the bloated figure and sell the package to you as the full 60GB. However, when you view the product through a fibre supplier portal it is sold at the correct 30GB... This is just bad marketing and verges on false pretence which is a ******** offence in this country. There are other, better packages out there, don't get caught the same way.
Good day MornevdZen
Thank you for taking the time to bring this matter to our attention.
We have checked the account and see that the complaints team have since addressed this matter with you.
In response to your request, we have arranged for the relevant team to call you to process the cancellation and advise on the way forward.
They should be in touch with you during the course of the day.
Kind regards
MWEB Client Services
Good day MornevdZen
Thank you for taking the time to bring this matter to our attention.
We have checked the account and see that the complaints team have since addressed this matter with you.
In response to your request, we have arranged for the relevant team to call you to process the cancellation and advise on the way forward.
They should be in touch with you during the course of the day.
Kind regards
MWEB Client Services
