MWEB can't offer personal contact and resolve matters - WORST SERVICE EVER!

MWEB customer service is shocking, can't get hold of them via the call centre and if you do then you get attitude and are basically told your product you have is what it is.... or if you try an online query then you lucky if you get a response within 24 hours and then they respond that you should try fix it yourself or feel free to use the useless "autobots" and get no contact with the company to resolve. I have even tried to contact them through Facebook - no response! Happy to take your money but no responses at all! WORST SERVICE EVER I wish I never moved over to them and now I'm trapped in a 12month contract of hell!