MWEB cant even activate my account

I have registered for Mweb in December, installation happened first week in December, but my account is still not activated. called 3 different areas (sales, technical and also the service provider directly), but no one seems to have the solution to activate my account, I am extremely frustrated that each time I call, I get no resolution or any indication of what the problem is. I cant even find a person to speak to, to cancel this service !!! what a terrible experience and I am not even a customer on their books as yet. which makes me think what I will have to do, in the case there is an issue with my fibre? I want out. I don't want this service. can someone from MWEB please contact me and either assist me to activate or if they cant, help me cancel my application.