Mweb cannot sought out my problem

For some or other reason my fiber line was cancelled on vumatel side and now I have spent over 8 hours on hold and getting transferred from pillar to post to try and sought this problem out. Ref mwb***9 was given to me today. Everyone i have spoken to tells me its been escalated but nothing happens . Mweb I am paying for a service that i do not have at the moment and it seems like the only way to get hold of you guys is via call center which on average takes 45min to talk to someone and that is if they don't transfer you to some one else just to get cut off to start whole process again. I have had this line for years now so why was it cancelled in the first place. Just happened again on hold caller number 45 to start explaining everything again from beginning. How long will it take for someone to sought this **** out . acc *** cell 079.......... Really ****ed off now