MWeb cannot reliably address service delivery interruptions or client care interactions

Mweb to this point has been a very good internet service provider. Unfortunately, for the past two weeks, I have not had any service on my Fibre line. I have made multiple calls to Mweb technical services, Mweb Sales, Mweb Client Services, Mweb follow-up installation and although they keep assuring me that the problem is an infrastructure problem (Vodacom fibre line), they never call me back to give me feedback on the "tickets" that have been opened to address the issue. Multiple call centre agents (Ishmael from Technical, Wayne from retentions etc) have assured me that an interim solution can be made to restore service to my business address, but every time I get transferred to another department and another call centre agent and I never receive a solution for this problem. The best I have been offered is: once service is restored, they will look back at the amount of time the line was down and credit me for the down time... Meaning I have to keep paying for no service delivery (and additional data bundles to keep my business going) and wait and see how big my refund will be. This is not ethical business practice and at this point I am strongly considering changing my service provider to someone who can reliably address service delivery interruptions.