MWeb cannot connect

It has been 3 weeks and 3 days and more than 4 hours of holding on for support. What will it take for MWeb to activate my account. It seems they do not know how to do it. Everything is installed, hardware received , they must now just activate. Call centre is no-good, as they cannot help. Everytime you phone they say just wait 48 hours and it will be activated. I have waited 2 weeks. Why do you run specials and promote your brand if you cannot do such a simple task. I just want to be connected. So dissapointed