MWEB cannot be contacted.

I've been trying to get hold of MWEB for 3 weeks to arrange my service to be moved to my new house. Chat App: Zero Response MWEB website: Filled in the moving home order 6 times. No call from MWEB as stated on their website, and no progress report online as stated on their website. MWEB App: Filled in the Moving Home order 3 times, no call from MWEB or anything regarding the progress of the application. Call Centre: I'm literally on hold right now for 55 minutes (repeatedly told I'm first in line) absolutely nothing. Facebook Messenger: Bot replies directing you to the absolutely unmanned Chat Function or Zero Response website or Zero Response App.