Mweb cancels service | Blames Vuma | Disrupts work | wastes my airtime

In June 2024 I canceled my Mweb service and in the same month I retracted the cancelation. On 18 Nov at 12h40 I get an email from mweb to say my service is canceled. I called mweb and after 97 minutes they say Vumatel(infrastructure provider) disconnected the service 5 months later. I called vumatel and they confirmed they do not cancel service but ISP cancels service. I feel that Mweb is feeding me ******* info. I lost 4 hours of work time and spent 97 minutes on the phone but still no resolution and vumatel is to blamed for cancelation. After 37 minutes Vuyo, listened to my frustration and refused to give her surname and promised to call me back but disconnected my call while I was talking and still no call back (Mwb***4). I asked Roshan (mwb***7) to ask her team lead to call me before 5pm but no call at 6pm. I hope someone takes accountability soon and reimburses me for the loss of work hours, my airtime and mobile data used.