CP
Cecilia P
1 reviews | Active since Feb 2024
09 Jun 2026, 09:46
MWEB cancellation support unreachable
I find the fact that MWEB has no working communication lines impossible. It has been 6 months of trying to get hold of MWEB to sort my cancellation terms so I can give notice. WhatsApp support just stops when asking support mid query. Call centre takes years to be answered and then no-one is able to assist or give an email address to communicate to. Call back promises never happen. There is no avenue to even give notice as no email support addresses to MWEB gets answered. It seems that the attitude is that as long as we avoid you, you are forced to pay. And we don't care. MWEB are we being held hostage due to your limitations or do you just refuse to assist clients who want to exercise their rights?!? Do we have to go legal simply to get information on terms and cancelling notices? This is absolutely ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Jun 2026, 10:11Hi Cecilia,
We understand how frustrating it must be to spend so much time trying to get clarity on something as important as your cancellation, especially when you’ve made repeated attempts across multiple channels without success. Feeling like you’re not being heard or supported can be incredibly overwhelming. This is not the level of accessibility and support we aim to provide.
We have arranged for the Cancellations Team to reach out to you directly to assist with your request and ensure the correct process is followed and finalised without further delays..
If you’d like any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you through this.
We will keep pushing this internally to ensure you receive the assistance and closure you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to get clarity on something as important as your cancellation, especially when you’ve made repeated attempts across multiple channels without success. Feeling like you’re not being heard or supported can be incredibly overwhelming. This is not the level of accessibility and support we aim to provide.
We have arranged for the Cancellations Team to reach out to you directly to assist with your request and ensure the correct process is followed and finalised without further delays..
If you’d like any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you through this.
We will keep pushing this internally to ensure you receive the assistance and closure you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 10:11
Official
Hi Cecilia,
We understand how frustrating it must be to spend so much time trying to get clarity on something as important as your cancellation, especially when you’ve made repeated attempts across multiple channels without success. Feeling like you’re not being heard or supported can be incredibly overwhelming. This is not the level of accessibility and support we aim to provide.
We have arranged for the Cancellations Team to reach out to you directly to assist with your request and ensure the correct process is followed and finalised without further delays..
If you’d like any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you through this.
We will keep pushing this internally to ensure you receive the assistance and closure you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to get clarity on something as important as your cancellation, especially when you’ve made repeated attempts across multiple channels without success. Feeling like you’re not being heard or supported can be incredibly overwhelming. This is not the level of accessibility and support we aim to provide.
We have arranged for the Cancellations Team to reach out to you directly to assist with your request and ensure the correct process is followed and finalised without further delays..
If you’d like any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you through this.
We will keep pushing this internally to ensure you receive the assistance and closure you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
Best regards,
CP
Cecilia P's updateReviewer Update
09 Jun 2026, 10:48Dear MTM, as much as I appreciate your response I am beyond sceptical that I will hear from you. I apuld appreciate an urge to call and associated internal email address of a contactable manager from the relevant department. My contact details are *** and email is ***.
CP
Cecilia P's update09 Jun 2026, 10:48
Reviewer Update
Dear MTM, as much as I appreciate your response I am beyond sceptical that I will hear from you. I apuld appreciate an urge to call and associated internal email address of a contactable manager from the relevant department. My contact details are *** and email is ***.
Mweb's replyOfficial
09 Jun 2026, 15:09Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 15:09
Official
Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,