Mweb cancellation 59 days, instead of 30!

Trying to cancel my mweb subscription. Tried calling on the 1/6/2020, client support, was cut off. Tried calling on the 2/6/2020. Got through to technical department. Held on for 15min, then got transferred to client support, because technical couldn't help me. Apparently they are having technical problem and then got cut-off. Decide to go on-line to cancel, after a lot of searching, found the place where I could cancel my products. Only to find out my subscription will only be cancelled 1/8/2020. Now I'm waiting to hear if they can downgrade my service for the period, as I won't be using them at all from the 1/6/2020, but just weren't able to get hold of them. So the fact that they are having technical difficulties, means I will have to pay an additional month. Just doesn't seem fair.