Item: Mweb
Rating: 1
Author: Susan K

Mweb's replyOfficial

13 Apr 2026, 14:38

Hello Susan. We hear how frustrating this has been, especially having to wait over an hour repeatedly since 20 March just to action a cancellation without receiving any follow-up. That level of effort for a simple request is not the experience we aim to deliver. We’ve escalated your case to our Retentions and Cancellation teams, who will review your account and contact you directly to discuss your concerns and finalise the next steps. What happens next

Your cancellation request will be prioritised for review
A consultant will contact you to confirm and complete the process
You’ll receive clear confirmation once actioned

Your feedback around long hold times and lack of response is being taken seriously and shared with the relevant teams to improve turnaround and accessibility.

Kind regards,
The Mweb Team

Best regards,

Mweb's reply13 Apr 2026, 14:38

Official

Hello Susan. We hear how frustrating this has been, especially having to wait over an hour repeatedly since 20 March just to action a cancellation without receiving any follow-up. That level of effort for a simple request is not the experience we aim to deliver. We’ve escalated your case to our Retentions and Cancellation teams, who will review your account and contact you directly to discuss your concerns and finalise the next steps. What happens next

Your cancellation request will be prioritised for review
A consultant will contact you to confirm and complete the process
You’ll receive clear confirmation once actioned

Your feedback around long hold times and lack of response is being taken seriously and shared with the relevant teams to improve turnaround and accessibility.

Kind regards,
The Mweb Team

Best regards,

SK

Susan K's updateReviewer Update

13 Apr 2026, 14:45

Well that i would like to see. I have been already again on the line for more than 2 hours .
Please let them contact me ***

SK

Susan K's update13 Apr 2026, 14:45

Reviewer Update

Well that i would like to see. I have been already again on the line for more than 2 hours .
Please let them contact me ***

Mweb's replyOfficial

14 Apr 2026, 10:05

Hi Susan, we can understand your frustration, especially after already spending over two hours trying to get through without resolution. That level of waiting is not the experience we aim to deliver, and we appreciate how exhausting this has been for you. We can see that you’ve already been contacted by our Retentions Team, and we’ve ensured that your case remains active with them for direct follow-up. They will continue engaging with you and will reach out again to provide clarity and work through your request in full. We appreciate your patience while this is being handled and will ensure it is treated with priority. Kind regards,
The Mweb Team

Best regards,

Mweb's reply14 Apr 2026, 10:05

Official

Hi Susan, we can understand your frustration, especially after already spending over two hours trying to get through without resolution. That level of waiting is not the experience we aim to deliver, and we appreciate how exhausting this has been for you. We can see that you’ve already been contacted by our Retentions Team, and we’ve ensured that your case remains active with them for direct follow-up. They will continue engaging with you and will reach out again to provide clarity and work through your request in full. We appreciate your patience while this is being handled and will ensure it is treated with priority. Kind regards,
The Mweb Team

Best regards,

Mweb cancelation