1 reviews | Active since Jan 2017

08 Sept 2018, 14:44

MWEB can not serve their clients anymore

Poor Service and empty promises

I being a MWEB customer for numerous of years now, it seems they can not serve their client base anymore. I went from the LAN line to the LTE service and they promised me unbelievable speed. After numerous calls and complaints I received a call from Brenda Ngete. She said that she will send me a Cell C sim that came long after the promise. Eventually I tested and pay for Cell C and Rain contract (Complained not resolved). Dean De Beyer made contact with me and we agreed that I will make use of the Cell C LTE option. This service lasted for 2 days. I need to buy extra data after I was billed twice. I think MWEB can not serve their client base and any one can contact me regarding their service.

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Replies (1)
Mweb
Mweb's reply10 Sept 2018, 15:15
Official

Good day

Thank you for bringing this to our attention.

We have tried unsuccessfully to contact you. Our calls remain unanswered.

I have escalated this to the relevant department to investigate and to make contact with you in order to gt this matter resolved.

Kind regards

MWEB Client Services