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Angie D
1 reviews | Active since Jul 2022
11 Jun 2026, 18:35
Mweb call centre no assistance
I have spend over R100 in airtime to get hold of mweb I took new package with them and can not get hold of any one to help me set it up .I work from home and has lost income waiting for this service paid the unstallation amount on the 29th we are on the 11th and still no one to assist al you get is to hold on I have been trying the whole day and no help my cell phone nr sim is faulty and I am trying to contact mweb on my other number *** for help but all I get is hold do not get through to support their chat body system say they can not contact me how do I get help if you can not hold of mweb.
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Mweb's replyOfficial
12 Jun 2026, 08:47Hi Angie,Not being able to reach support after taking up a new package is understandably frustrating, especially given the time you’ve already spent trying to get assistance and the impact this is having on your ability to work.This has been logged with our technical onboarding team, and they will be contacting you directly to assist with the setup and ensure your service is properly activated. This team will take ownership of the onboarding process so you are not left having to continuously attempt the general support channels.In the meantime, your details and contact number have been noted for the follow-up, and the onboarding team will reach out as soon as they pick up the case to get this resolved and your service up and running.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply12 Jun 2026, 08:47
Official
Hi Angie,Not being able to reach support after taking up a new package is understandably frustrating, especially given the time you’ve already spent trying to get assistance and the impact this is having on your ability to work.This has been logged with our technical onboarding team, and they will be contacting you directly to assist with the setup and ensure your service is properly activated. This team will take ownership of the onboarding process so you are not left having to continuously attempt the general support channels.In the meantime, your details and contact number have been noted for the follow-up, and the onboarding team will reach out as soon as they pick up the case to get this resolved and your service up and running.Kind regards,
The Mweb Team
The Mweb Team
Best regards,