Mweb
Thank you for emails received very early regarding the cancellation that was done. I appreciate. Now I am just waiting on confirmation in pdf so that I can sort frogfoot
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Replies (11)0
Replies (11)
Mweb's replyOfficial
09 Jun 2026, 12:36Hi Anton,
Thank you for your message, we’re glad to hear that you’ve received confirmation of your cancellation and that things are moving in the right direction. We appreciate your patience while this process has been finalised. If there’s anything outstanding, please send us a direct message on Hello Peter, and we’ll gladly take a closer look and assist further.
We’ll continue supporting you to ensure everything is finalised smoothly so you can proceed without any delays.
Kind regards,
Mweb Team
Thank you for your message, we’re glad to hear that you’ve received confirmation of your cancellation and that things are moving in the right direction. We appreciate your patience while this process has been finalised. If there’s anything outstanding, please send us a direct message on Hello Peter, and we’ll gladly take a closer look and assist further.
We’ll continue supporting you to ensure everything is finalised smoothly so you can proceed without any delays.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 12:36
Official
Hi Anton,
Thank you for your message, we’re glad to hear that you’ve received confirmation of your cancellation and that things are moving in the right direction. We appreciate your patience while this process has been finalised. If there’s anything outstanding, please send us a direct message on Hello Peter, and we’ll gladly take a closer look and assist further.
We’ll continue supporting you to ensure everything is finalised smoothly so you can proceed without any delays.
Kind regards,
Mweb Team
Thank you for your message, we’re glad to hear that you’ve received confirmation of your cancellation and that things are moving in the right direction. We appreciate your patience while this process has been finalised. If there’s anything outstanding, please send us a direct message on Hello Peter, and we’ll gladly take a closer look and assist further.
We’ll continue supporting you to ensure everything is finalised smoothly so you can proceed without any delays.
Kind regards,
Mweb Team
's updateReviewer Update
09 Jun 2026, 16:23Hi. Yes I am still waiting on my pdf confirmation as frogfoot need that,
's update09 Jun 2026, 16:23
Reviewer Update
Hi. Yes I am still waiting on my pdf confirmation as frogfoot need that,
Mweb's replyOfficial
09 Jun 2026, 16:35Hi Anton,
We understand how important it is to get clarity on your line release, especially when you’re trying to move forward without delays.
A follow‑up request has been sent to the Cancellations Team to verify the line release and provide you with written email confirmation as soon as possible.
We will continue to follow up internally to ensure you receive confirmation and that the process is completed.
Kind regards,
Mweb Team
We understand how important it is to get clarity on your line release, especially when you’re trying to move forward without delays.
A follow‑up request has been sent to the Cancellations Team to verify the line release and provide you with written email confirmation as soon as possible.
We will continue to follow up internally to ensure you receive confirmation and that the process is completed.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 16:35
Official
Hi Anton,
We understand how important it is to get clarity on your line release, especially when you’re trying to move forward without delays.
A follow‑up request has been sent to the Cancellations Team to verify the line release and provide you with written email confirmation as soon as possible.
We will continue to follow up internally to ensure you receive confirmation and that the process is completed.
Kind regards,
Mweb Team
We understand how important it is to get clarity on your line release, especially when you’re trying to move forward without delays.
A follow‑up request has been sent to the Cancellations Team to verify the line release and provide you with written email confirmation as soon as possible.
We will continue to follow up internally to ensure you receive confirmation and that the process is completed.
Kind regards,
Mweb Team
's updateReviewer Update
09 Jun 2026, 16:36Pdf is requested from frogfoots side
's update09 Jun 2026, 16:36
Reviewer Update
Pdf is requested from frogfoots side
Mweb's replyOfficial
09 Jun 2026, 16:46Hi Anton,
The Cancellations Team has been notified of your PDF confirmation request.
We will continue to monitor this internally to ensure you receive confirmation.
Kind regards,
Mweb Team
The Cancellations Team has been notified of your PDF confirmation request.
We will continue to monitor this internally to ensure you receive confirmation.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 16:46
Official
Hi Anton,
The Cancellations Team has been notified of your PDF confirmation request.
We will continue to monitor this internally to ensure you receive confirmation.
Kind regards,
Mweb Team
The Cancellations Team has been notified of your PDF confirmation request.
We will continue to monitor this internally to ensure you receive confirmation.
Kind regards,
Mweb Team
's updateReviewer Update
10 Jun 2026, 06:06After receiving email stating I am cancelled as requested, 2026/06/09, my account is still active on the app's side, I have been pleading for a pdf cancellation confirmation as I need that for frogfoot, no success. Spend 70 minutes as no. 1 holding on, call centre but they can't assist. Is there anyone CONCERNING ISPs that are worse?
's update10 Jun 2026, 06:06
Reviewer Update
After receiving email stating I am cancelled as requested, 2026/06/09, my account is still active on the app's side, I have been pleading for a pdf cancellation confirmation as I need that for frogfoot, no success. Spend 70 minutes as no. 1 holding on, call centre but they can't assist. Is there anyone CONCERNING ISPs that are worse?
Mweb's replyOfficial
10 Jun 2026, 11:15Hi Anton,
We can confirm that your service has been cancelled on 2026/06/09, and your account is under a terminated status. A request has already been sent to Frogfoot for the line to be released, which will allow your new ISP to take over the service. Once we receive confirmation of the release, the PDF cancellation confirmation will be sent directly to you for submission to Frogfoot.
We’ll continue to follow up internally and push for confirmation so you can move forward without any further delays.
Kind regards,
Mweb Team
We can confirm that your service has been cancelled on 2026/06/09, and your account is under a terminated status. A request has already been sent to Frogfoot for the line to be released, which will allow your new ISP to take over the service. Once we receive confirmation of the release, the PDF cancellation confirmation will be sent directly to you for submission to Frogfoot.
We’ll continue to follow up internally and push for confirmation so you can move forward without any further delays.
Kind regards,
Mweb Team
Mweb's reply10 Jun 2026, 11:15
Official
Hi Anton,
We can confirm that your service has been cancelled on 2026/06/09, and your account is under a terminated status. A request has already been sent to Frogfoot for the line to be released, which will allow your new ISP to take over the service. Once we receive confirmation of the release, the PDF cancellation confirmation will be sent directly to you for submission to Frogfoot.
We’ll continue to follow up internally and push for confirmation so you can move forward without any further delays.
Kind regards,
Mweb Team
We can confirm that your service has been cancelled on 2026/06/09, and your account is under a terminated status. A request has already been sent to Frogfoot for the line to be released, which will allow your new ISP to take over the service. Once we receive confirmation of the release, the PDF cancellation confirmation will be sent directly to you for submission to Frogfoot.
We’ll continue to follow up internally and push for confirmation so you can move forward without any further delays.
Kind regards,
Mweb Team
's updateReviewer Update
01 Aug 2026, 13:142026/08/01 now you deduct 699 for what arent we finished with 1 another?
's update01 Aug 2026, 13:14
Reviewer Update
2026/08/01 now you deduct 699 for what arent we finished with 1 another?
Mweb's replyOfficial
03 Aug 2026, 13:55Hello Anton,Thank you for bringing this to our attention. We understand how important it is to have clarity regarding charges that continue to appear after a service has been cancelled.Having reviewed the account, we can confirm that the R699 charge relates to a router clawback fee. This fee is raised when the router is not returned within 20 days of the service being deactivated.For more information regarding the router return process and applicable charges, please refer to: Returning Hardware Process.If you believe the router was returned, please feel free to send us a direct message and we'll gladly take a closer look.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply03 Aug 2026, 13:55
Official
Hello Anton,Thank you for bringing this to our attention. We understand how important it is to have clarity regarding charges that continue to appear after a service has been cancelled.Having reviewed the account, we can confirm that the R699 charge relates to a router clawback fee. This fee is raised when the router is not returned within 20 days of the service being deactivated.For more information regarding the router return process and applicable charges, please refer to: Returning Hardware Process.If you believe the router was returned, please feel free to send us a direct message and we'll gladly take a closer look.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
's updateReviewer Update
03 Aug 2026, 16:51hi, thank you for reply;
on 2026/06/10 it was mentioned on face book messenger that my contract was cancelled 2026/06/06 and my contract is "under a terminate status?
then on 2026/07/31 i deducted the R 699-00, no communication from you, informing me I owe you the 699.
your cancellation policy seems nice where did I agree to the so called payment, where did I sign I even requested you guys about the return of the router with no feedback?
get your ducks in a row and show me the proof.
on 2026/06/10 it was mentioned on face book messenger that my contract was cancelled 2026/06/06 and my contract is "under a terminate status?
then on 2026/07/31 i deducted the R 699-00, no communication from you, informing me I owe you the 699.
your cancellation policy seems nice where did I agree to the so called payment, where did I sign I even requested you guys about the return of the router with no feedback?
get your ducks in a row and show me the proof.
's update03 Aug 2026, 16:51
Reviewer Update
hi, thank you for reply;
on 2026/06/10 it was mentioned on face book messenger that my contract was cancelled 2026/06/06 and my contract is "under a terminate status?
then on 2026/07/31 i deducted the R 699-00, no communication from you, informing me I owe you the 699.
your cancellation policy seems nice where did I agree to the so called payment, where did I sign I even requested you guys about the return of the router with no feedback?
get your ducks in a row and show me the proof.
on 2026/06/10 it was mentioned on face book messenger that my contract was cancelled 2026/06/06 and my contract is "under a terminate status?
then on 2026/07/31 i deducted the R 699-00, no communication from you, informing me I owe you the 699.
your cancellation policy seems nice where did I agree to the so called payment, where did I sign I even requested you guys about the return of the router with no feedback?
get your ducks in a row and show me the proof.
Mweb's replyOfficial
04 Aug 2026, 09:37Hi Anton,Thank you for your reply and for providing the additional information. We understand your concerns regarding the cancellation of your service, the debit processed on your account, and the lack of communication about the outstanding amount and router return.We can confirm that this matter has been logged with the relevant teams for investigation. They will review your cancellation request, the billing on your account, and the details you've raised, including the applicable terms and any supporting records. Once the investigation has been completed, the team will provide you with feedback.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Aug 2026, 09:37
Official
Hi Anton,Thank you for your reply and for providing the additional information. We understand your concerns regarding the cancellation of your service, the debit processed on your account, and the lack of communication about the outstanding amount and router return.We can confirm that this matter has been logged with the relevant teams for investigation. They will review your cancellation request, the billing on your account, and the details you've raised, including the applicable terms and any supporting records. Once the investigation has been completed, the team will provide you with feedback.Kind regards,
The Mweb Team
The Mweb Team