MWEB bureaucratic hurdles, lack of service, and dishonest refund policy

Mweb sold a WiFi router, after the sales checking that service was available at my address. I supp**** all the requested documents and a bank account. Payment was made for the router and 1st months service. After promptly receiving the router, there was no connection. " Connected, No Internet. After a difficult experience I was able to reach a customer service person. I was told the WiFi was not FICA-approved. "Please end documents". The same documents were sent. After 1 day of service, Connectied. No Internet. Apine anothe frustrating experience to reach Customer suppoer, I was told that the router was not at the adress registered. I told them it is, I am on a small holding. 150 meter from the street entrance. I was told that no serice will be provided to my location. )n Sunday 22 June I returned the router to a MWEB store I was told that a refund will be processed. No refund was sent to the Bank account previously give. On enquiry, I was told a support ticket was opened. I was send a list of questions and a form to complete and to once again give the bank details. I rep**** that MWEB has all that information. Next day the support tocket was closed. I have stilkl not received the MWEB refund.

My advise to people shopping for WiFi service, AVOID MWEB I have still not