Mweb - Bunch of lying *******!

On 4/04/2023, my internet connection completely stopped. 10 days later and I still do not have a connection. Mweb blames Vumatel, saying that Vumatel reallocated my line to someone else. Vumatel says they don’t terminate lines without permission from Mweb. Mweb has been clueless in resolving my issue. I have been a customer of Mweb for 4 years and have an up to date account, have never missed one payment and this is the service I receive! Mweb does not contact you, you have to constantly follow up via phone calls to find out progress of your query and all the agents promise to escalate and mark it as urgent but I have to call them every day and explain to a different agent every time as to what happened and they still have not been able to provide me with my internet connection back. There is no accountability in this company, they don’t care about customer service neither do they try to make an effort to put any urgency to an issue that I as their customer did not cause! I did not request a line cancellation or termination and yet I am the one having to talk to Vumatel and Mweb to restore my services. I work from home and am dependent on an internet connection, is Mweb doing to compensate me for the ridiculous amounts of data I had to buy? Will they reimburse me for fuel because I had to drive to go into the office to be able to work? Will they reimburse me for my monthly payment because I don’t have connection that I have paid for? Their social media team also sucks! They respond days later asking for information given to them already. They truly do not need to be in business in SA, they aren’t a business, they are a bunch of lying ******* #cancelMweb. Cannot wait for the day that they fall and crash. Next step for me - consumer ombudsman!