mweb bumpkins

after floods in kzn my fiber stopped working. i logged a query they told me that i would receive a sms when all was good. which i got, but my fiber line remains unconnected. Could it be that the box has washed away during the flood. i think so. do they even know what they are doing, still billing my account for R849.00 with no service after logging a number of queries. the physical evidence is obvious. irritated grrrrrrrrrr