Mweb "bullies" client into payment of non service

Mweb acting like a "corporate ****" forcing me to pay for service I have not received from them. I am being threatened with an imaginery clause, that states I have signed a 24 month contract with them for 25Mb uncapped package(1month free). This service I signed up for yet the only thing I received was a router and loggin details... Yes I did enter the login details as per their technical staff... And he still could active Internet on the requested line. I honestly don't belive MWEB is deliberately giving their stakeholders bad service...surely the ever increasing complaints should be cause for concern.helloPeter community please advise me on how to handle this "abuse" from MWEB